Return policy

You have 7 business days following delivery of your order to return an item.

1. 1Contact our customer service to check return eligibility at 693 712 525, Monday to Friday 08:00–20:00 and Saturday 10:00–17:00, or create a return from your NKCL Market account via My orders – Return – Create a return.
2. 2Drop off your item at an NKCL Market agency if you were delivered by an agency.
3. 3The item will only be accepted with its invoice, all accessories, and in its original packaging in good condition.
4. 4All returned items are subject to verification.

Returns may be accepted for the following reasons:

• Manufacturing defect
• Missing part
• Non-conformity with the product listed on the site
• Counterfeit

The following categories are excluded from returns:

• Underwear (boxers, swimwear, etc.)
• Sex toys
• Care, beauty, cosmetics, hygiene products and accessories
• Food and consumables (cigars, drinks, etc.)
• Phone accessories (screen protectors, cases, covers, etc.)
• Electronic accessories (earphones, chargers, headphones, etc.)

No return will be registered more than 7 business days after delivery. However, most products are covered by a warranty. Please check your order details for your item’s warranty period.

The return process starts once your product has been verified at NKCL Market.

Product replacements take 1 to 3 days.

Refunds for returned items are processed within 3 to 5 days. Refunds are made exclusively via Orange Money or MTN Mobile Money.